Shipping Rates & Terms

We give you the cheapest rate we can find.

Sosa uses a third-party shipping and fulfilment service that automatically find the most efficient shipping method to your address, across multiple distributors, from couriers to Australia Post.

Standard Australian capital city shipping price is $9.90 per shipment. This price is subject to change based on various factors outside of our control, but you can rest assured that Sosa will endeavour to find the cheapest price available to us, and will not make profit on shipping costs.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 0-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time is dependent on your region. Please use below as a guide only:

Sydney metropolitan: 1-2 days

Other capital cities: 1-3 days

Regional NSW: 1-6 days

Regional other: 2-8 days
 

Delivery delays can occasionally occur.

Shipment to P.O. boxes

 

Sosa does not currently ship to P.O. boxes. We hope to update this soon. We are awaiting API access from Australia Post which will allow us to ship to P.O. Boxes.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

 

Sosa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside of Australia.